Last updated: 25 October 2026
Shipping charges
- Orders below ₹999: ₹99 delivery charge.
- Orders of ₹999 or more: free delivery.
The applicable delivery charge is shown in your cart and checkout. Delivery is available to serviceable addresses in India.
Dispatch and tracking
Our usual dispatch aim for in-stock items is two to four working days. If an item requires preparation or a different lead time, check the product listing or contact us before ordering. Transit time depends on your location and the courier; dispatch and delivery estimates are not guaranteed delivery dates. Tracking details are shared after dispatch when available.
Check your address, PIN code and phone number carefully. If tracking shows a delay or an unexpected delivery status, contact us with your order number so we can investigate.
Change-of-mind returns
We do not offer returns or refunds because you have changed your mind, no longer need the item or prefer a different design or colour. Please review the photographs, dimensions and selected purchase option before buying.
Seven-day jewellery size exchanges
You may request a different available size of the same jewellery design within seven days of delivery. This applies only to products offered in alternative sizes; it does not provide an exchange for a different design, colour or product. Candles and products without alternative sizes are not covered by this size-exchange option.
The piece must be unworn and unused, with its original tags, packaging and any accessories intact. Exchanges depend on replacement-size availability and our inspection of the returned item.
How to request an exchange
- Message us on WhatsApp at +91 96436 19365 within seven days of delivery.
- Include your order number, name, product photograph, reason for the request and required size.
- Wait for approval and the return address before sending the item.
- Pack it securely and use a tracked courier. Return postage for a size exchange is paid by you.
After the returned jewellery is received and approved on inspection, we arrange the available replacement size. Ridha Luxe covers the delivery charge for sending that approved size replacement to you.
Damaged, defective or incorrect items
If your parcel or product arrives damaged, defective or different from the item ordered, contact us promptly with your order number and clear photos of the item and packaging. Keep the packaging while we investigate. We will assess the issue and explain the appropriate replacement, return or refund process. The change-of-mind restriction does not limit your remedies for these problems under applicable law.
Refunds and assistance
Where a refund is agreed for an eligible issue or an item we cannot supply, the method and next steps will be confirmed with you. Payment-provider and bank processing times may apply.
For help, use our contact page or WhatsApp +91 96436 19365. Ridha Luxe is based at Paras Villa, 178, Kanti Chandra Road, opposite Kisan Law College, Kanti Nagar, Bani Park, Jaipur, Rajasthan 302006, India.